Cancellation regulations

In principle, we apply the
General Terms and Conditions for the Hotel Industry (AGBH's)
with the accompanying cancellation policy, which is as follows:

  • 3 months to 1 month before arrival date: 40% of the arrangement price
  • 1 Monday to 1 week before the arrival date: 70% of the arrangement price
  • 7 days before the arrival date: 90% of the arrangement price

Additional regulation Covid 19

  • At Border Closure in Austria or the country of origin of the guest will be no cancellation feescharged, since the guest then cannot arrive or must depart earlier
  • Will our House or the place at Quarantine so that it is not possible to travel to the site, will be no cancellation fees charged.
  • Free cancellation optionif the home country of the guest or fellow traveller an Travel warning for our holiday region, strongly advising against unnecessary travel, and despite a negative PCR test a legally required quarantine on return applies.

Travel and cancellation insurance


Money back guarantee in case of covid 19 disease or quarantine.

So that you can book your planned holiday with a good feeling, Vorarlberg Tourism has developed the following information for all guest bookings in Vorarlberg with arrival until 31 October 2021 has concluded a Covid 19 cancellation insurance policy. This means that in Vorarlberg we also insure against the risk that conventional cancellation insurance does not usually cover and applies:

  • In case of covid 19 disease or officially ordered personal quarantine with you or your family members in the joint household before the start of the journey.

Conduct in the event of damage.


  • Within 48 hours or 2 working days of the booking office (e.g. hotel) and Allianz Travel ( in writing.
  • Evidence: booking confirmation, cancellation invoice incl. cancellation schedule as well as official/medical confirmation of illness to Covid-19 or official quarantine notice for the time of departure.
  • Guaranteed reimbursement up to Euro 3.000,- per guest.

Info under

European Travel Insurance

With the hotel cancellation insurance of Europäische Reiseversicherung you are optimally protected! The information about the insurance with Special coverage Corona despite pandemic you will find here in detail. You can take out your travel insurance on this link do.